VNOC: Video Conferencing Network Operations Center
ACT's VNOC functions ensure that the needs of end users and video program managers are met through the delivery of the ACT Video Service Model. The VNOC services fill the gaps that preclude video from meeting end user expectations. ACT offers supported video conferencing for multimedia events and group based collaborative sessions, as well as ad hoc and automated sessions.
The video technical team oversees a global network of bridge and service delivery centers. ACT also offers a network of Proximity video conferencing rental suites. ACT video conferencing technology works with networks and video equipment that adhere to industry standards, so there is rarely an issue with compatibility.
The VNOC team is engaged before, during and after conferences to make sure your video conferencing experience is positive and productive. The team delivers managed and hosted video services. Technical support is also available when you use rental suites that are part of ACT's global Proximity network. Typical support services include:
- Set up and test network connections
- Analyze network issues
- Perform troubleshooting
- Communicate with onsite personnel
- Track problems, if they occur, through resolution
The ACT video event services team works closely with the Video Conferencing Network Operations Center and focuses on planning and implementing events to meet your requirements.
Many of our technicians have more than eight years of experience; they are seasoned professionals whose skills support high-profile virtual meetings and video events around the world. ACT plans for adequate staff resources to provide technician availability, even during volume peaks. Global resources ensure 24x7 staff availability to meet the needs of differing time zones. Many video events may also include audio conferencing and web conferencing, depending on your multimedia preferences.
ACT supports a distributed billing model and provides reports that enable customers to calculate return on investment. Additionally, customers that have made the decision to purchase video managed services may need to ensure that the services delivered are in alignment with their expectation and services level agreements. ACT has a comprehensive reporting capability that delivers the required information on a timely and consistent basis.
ACT's VNOC Operating and Support System utilizes a centralized database which enables global resource planning and service delivery. ACT's “follow the sun model” aligns resources with both time of day and culture. VNOC Services are delivered on ACT bridges and customer owned bridges. ACT bridges are located in the United States, London and Australia.
ACT delivers a high level of video and networking aptitude. Enterprises and end users will find that ACT's service model provides a video conferencing solution that is reliable and easy to use. As these core needs are addressed, enterprises achieve improved economics and organizational velocity through increased face-to-face collaboration and reductions in travel.
Managed Video Services
You use your network, and ACT manages your video infrastructure to improve reliability, performance and return on investment. Managed video conferencing services include professional services, bridge management, endpoint monitoring and more.
Hosted Video Services
ACT provides the video bridging infrastructure to connect distributed sites, domestically or globally. Via our hosted video conferencing services, we ensure your network connections are working properly – as long as you have a network and video equipment that is based on industry standards.
Video Event Services
The ACT team coordinates and executes events with services such as site testing and registration, live assist and dress rehearsal. Customers rely on the expertise of the video event services team to produce dynamic town hall meetings, executive briefings, product launches, corporate announcements, investor relations meetings and other virtual meetings.
ACT is the quality leader for globally distributed companies and provides VNOC services for standards-based video systems. For more information on VNOC or available video services, contact ACT via the chat feature above or call 866-206-9710.
